Take control of your online reputation with Hibu Reputation

Your business information. Your customer reviews. Your business foundation online.

Your digital first impression

Your website is rarely the first thing a potential customer sees.

Generally, there are two things that create the first impression a prospect gets of your business – your business information that appears in search results like Google, listings and directories – and your customer ratings and reviews that appear on your site, Facebook page, and around the web. If your information is wrong, if your reviews are bad or nonexistent, that’s a terrible first impression.

Hibu Reputation works with Hibu Reviews and Hibu Listings Management to put you in control of your digital foundation.

0 95% of people say they’ve found incorrect info when searching for a local business online*

0 80% of people lose faith in a local business when their online listings show incorrect information**

0 93% of consumers say they read reviews when searching for a local business or service online*

*Clutch; small business website survey; 2017 | **Small Business Trends; January 2019

A single, simple dashboard

With Hibu Reputation, you have total control of your online foundation. It works with Hibu Listings and Hibu Reviews to give you an easy way to review and respond to your online listings and reviews. From the single dashboard you can...

Monitor your online business listings and reviews — even see how your reputation stacks up against your competition

Reach out and respond to your customers — react to customer feedback – even respond directly on Google and Facebook

Maintain your reputation online — monitor and respond to everything customers say about your business online

Hibu Reputation puts you in control

Now you can see what your customers see – and react accordingly!

How you are seen online is too important to leave to chance. It’s like letting nature decide what your office or storefront looks like. If you’re like most business owners, you don’t have the time to spend hours searching for yourself online, trying to find all the places you appear, figuring out how to respond to negative reviews.

You need an easy way to regain control of your own business online.

Get our helpful guide

Reputation Management FAQs:

What’s included in my online reputation?

When most people think about “online reputation” they only think about customer reviews – and certainly, ratings and reviews from your customers are a big part of you digital first impression… but there’s more to reputation than just reviews. Your online reputation also includes the accuracy and consistency of your online business information. Are your hours the same everywhere they appear (not just on your website)? Is your phone number consistent and up to date? Your entire digital first impression, everything that someone sees when searching for you, it’s all part of your online reputation… and can determine whether a searcher chooses you or your competition.

How important is my online reputation?

As a small business owner, you understand that your business’s reputation – what people are saying about you – can make or break your business. It’s no different with your ONLINE reputation – except that today your online reputation is probably even more important than old fashioned word of mouth. When someone is considering doing business with you today, one of the first things they’ll do is look you up online – and the number one thing most people look for is customer reviews. If you have negative reviews or if you have inconsistent information, that creates a poor reputation online… and can seriously impact your chance of attracting new customers.

How do I manage my online reputation?

Managing your online reputation is no easy task. It involves everything from maintaining your online business information to continuously sharing customer reviews – and of course, both of those must be done in dozens of different places online, everywhere from your website and Google Business Profile to your social media and online review sites, like Yelp and Merchant Circle. And these are not one-and-done tasks – you need to constantly keep your business information up to date and add new reviews (and respond to those reviews, especially negative reviews). If it sounds like a lot of work, it’s because it is… which is why so many small businesses turn to professionals, like Hibu, to manage their online reputation.

Hibu Reputation Management helps your business see increased results because it’s part of an integrated digital marketing Solution

Solutions copy for Reputation

Your digital marketing is more effective if it works together. So, when all of your digital marketing is with Hibu, your Reputation Management works in sync with your Hibu Smart Site, your Reviews, your Search Ads and more, to deliver increased results.^*

See the power of Solutions

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Let’s set up a time to talk about all the ways we can help you grow your business online!

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*Hibu data comparing GMB page results before and after Hibu Foundation Solution, Jan.–Jun. 2020