Watch how simple it can be to maximize the online impact of your positive reviews...

Three reasons why you need Hibu Reviews

1. Attract New Customers
People looking for local services search for positive online reviews before making a decision. Positive reviews can be the difference between winning or losing a customer.

2. Improve Customer Service
Real-time feedback helps you engage with your customers by instantly responding to positive and negative feedback.

3. Simplify Review Sharing
Hibu Reviews makes it easy for your customers to go to your Facebook, Yelp and Google pages to write a review — and to share it with their friends on their social pages.

Managing your reviews is as easy as 1 - 2 - 3

Reviews are requested

You simply hand your customers a card or email them a link to your personal Review Page, or email them, and ask them for feedback on the service you provided.

Reviews are submitted

On your review page, your customers select 1-5 stars, add optional comments, enter their email address and click SUBMIT.

Reviews are posted and shared

If they rate you 4 or 5 stars, they're asked for a review for your Facebook, Google and Yelp pages.

Online Reviews Management FAQs:

Yes. We can’t say it strongly enough – in fact, some sources, like Forbes, consider generating reviews “the single most important thing [a small business] can do to attract new customers.” Online reviews are the new word of mouth advertising. When a consumer is shopping online today, often the first thing they’ll look for are customer reviews – either of the business itself or the services and products they provide.

The easy answer would be that you need positive customer reviews wherever prospective customers are searching for your products or services. A more detailed answer would have to start with your website – when someone comes to your site, they should immediately see positive reviews. You can ask customers to leave reviews on social media, like Facebook, as well as on review sites, like Yelp. All of these efforts will help ensure that positive reviews are seen on Google when someone searches for you. Whether you try to do this on your own (an ongoing, time-consuming process) or work with a partner like Hibu, making sure prospects can see reviews online is a key to your business success.

As simple as it sounds… just ask. The vast majority of clients we talk with say that they simply aren’t asking customers for reviews. Of course, you need to plan WHEN you ask – right after a successful service call or delivery is probably better than at the bottom of a bill (although, that works, too).

The other key is making it as easy as possible. If you try to manage reviews DIY, make sure you provide instructions and links on emails and on your website. If you partner with Hibu, we’ll help you generate reviews and make sure those reviews appear where they should across the web.

Hibu Online Reviews pattern

Hibu Reviews helps your business see increased results because it’s part of an integrated digital marketing Solution

Solutions copy for Reviews

Your digital marketing is more effective if it works together. So, when all of your digital marketing is with Hibu, your Online Reviews work in sync with your Hibu Smart Site, your Listings, your Search Ads and more, to deliver increased results.*
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*Hibu data comparing GMB page results before and after Hibu Foundation Solution, Jan.–Jun. 2020

 

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