Frequently asked questions


Products

Display Advertising (20 questions)

What is Display Advertising?

You want to put your business and your brand where your customers are most likely to see it. Traditional advertising would mean appearing on billboards, at bus stops, in newspapers and magazines, and on TV. When you want to put your brand onto the web and social media, you use display advertising.

Online display ads, known as display advertising, are exactly what the name implies - they are ads placed on web by businesses like yours advertising your products or services. When a person clicks on one of your display ads, they are then taken through to your website and/or social media pages, where they can find out more about your business, products or services.

Localized display advertising is without a doubt the most cost-effective way to market your business online.

Why does Display Advertising work?

The key to any advertising campaign is finding and reaching the right audiences for your business, and creating brand awareness and recognition with them. Over time, prospective customers will remember your brand when they are in need of your products or services. For display advertising to work best, you need a network of websites large enough (that is, the amount of visitors they get) and diverse enough to include whatever audiences you want to reach - our network of sites does just that.

We’ll setup your ads to precisely target your desired audience through geo-targeting based on location (city, state, or nationwide) and contextual targeting (which targets people based on the web content/topics they are looking at or based on the social media pages they’ve ‘liked’ or interests they’ve listed).

How does Display Advertising work?

Our Ad Builder tool takes content from your website and social media pages, and uses it to quickly build professional quality, media-rich advertisements in five sizes. Rest assured, these ads conform to Internet Advertising Bureau (IAB) standards.

Your advertisements will then be displayed across geographically and contextually relevant premium websites (ie: MSN, MSNBC, ESPN, etc.), as well as Facebook. When targeted customers open a web page on one of our publishers' web sites or on Facebook, we may show them your ad. We direct anyone who clicks on your ad to your web site and/or social media site landing page.

How is relevant content found for the ads your create for my campaign?

Our technology, called ‘AdBuilder’ is designed to crawl all the image relevant pages of your website (i.e. galleries, photos, etc.), as well as your business’ social media pages, including Facebook, Twitter, Google+, and Google Maps.

Where will my ads appear?

Your ads will appear on hundreds and hundreds of premium websites like MSN, Windows Live, MSNBC and others, as well as Facebook. Our proprietary ad serving technology will continually optimize your promotion so your ads appear more often on the sites where they are performing best.

Can I control where my ads are shown?

You cannot control the individual sites where your ads are shown, but you can control the geographic location and audience targeting of the users who you want to see your ads. Our proprietary ad serving technology will continually optimize your promotion so your ads appear more often on the sites where they are performing best.

How long does it take for my display advertising campaign to go live?

Your display advertising campaign can take from a few days to a few weeks (Monday to Friday), once your order and finalized ad design have been received by our setup team behind the scenes. Once your campaign has been setup and published live, you will receive an email notification alerting you that your display advertising campaign has gone live.

Why don't the images look very good in my ad?

The patent-pending AdBuilder technology we use attempts to find the best images on your website and social media pages, to best illustrate your business’ products and/or services through your display advertising campaign. Your ads can feature up to three images, depending on the chosen ad template, that are 360 pixels wide by 225 pixels high in size.

If your images aren't in the proper dimensions to fit in the ad size, they can be cropped or resized. Unfortunately, resizing or cropping can also cause undesired effects, when placed into an ad template. We will do our best to use provided images, however, alternatives may need to be considered to deliver the best looking ad design possible.

You can also email your sales rep or Display Inbox alternative images to manually upload for inclusion in your ads, should the initially located ones from the AdBuilder not be suitable. Display Classic, Plus or Premium clients can email their dedicated Campaign Analyst directly.

In addition, we can select images from our 'Stock Library' of millions of images to find the ones of your choosing that you feel that best represents your business.

What is the difference between a destination url and a display url?

A destination url is the url that your display ads will link to. A display url is the url that you want to display on the ads themselves.

What is the recommended number of characters for the Title and the Description?

The exact number of characters varies depending on the use of UPPERCASE or lowercase and certain character such as 'W' and 'I', but can be up to 75 characters in length, including spaces and punctuation. We recommend the simpler, the better when it comes to your ad’s message, known as a call-to-action (CTA).

How many images can my Display Ads have in them?

Ads can feature up to three images, depending on what template you have chosen for your display campaign. There placeholders in every ad template, so it is best to pick great images that really show off the page, product or service that you want to promote. See the question 'Why don’t the images look very good in my ad?' for tips on selecting three great images and using our ‘Stock Library’ images.

What are the five standard ad sizes that my campaign comes with?

The five sizes are:

  • Leaderboard: 728x90px
  • Medium Rectangle: 300x250px
  • Skyscraper: 160x600px
  • Mobile (Click-to-Call): 320x50px
  • Facebook Right Column: 254x225px
How can I make changes to my Display Advertising campaign?

To make changes to your display advertisement campaign, please contact the Display Hotline 888-672-8990 during normal business hours or email the Display Inbox (display@hibu.com). You can also reach our Customer Service team at 877-237-6120.

For Display Classic, Premium or Plus clients, please contact your dedicated Campaign Analyst with the contact information they provided you.

How do I start and stop my campaign?

To start or stop your current ad campaign, please call Customer Service on 877-237-6120.

How much does Display Advertising cost?

It’s simple. You set a monthly budget for the amount you want to spend on Display Advertising with your sales representative. We then place your ads on websites on the hibu Display network and Facebook to generate impressions for the ad campaign. Each month you pay exactly the amount you committed to in your contract as your monthly budget, but any amount of the budget that is not spent on your campaign (because there wasn’t enough available ad inventory for us to deliver as many impressions as we attempted to target on your behalf) in a given month, will automatically roll-over to be spent in the following month of the campaign.

If you’d like to increase your display budget, please contact your local sales representative.

Quick Tip: Impressions are the measurement we use to count the number of times a display ad is shown to a web surfer - each time an ad is displayed counts as one impression. Your CPM (cost per thousand impressions) decreases the more you spend with Display Advertising.

If my monthly budget does not get used in any given month does it get rolled forward to the following month?

Yes. Our display technology is designed to select and serve your advertising to the most, relevant targeted potential customers. However, if budget is consistently being unused then the geographic targeting may need to be expanded, or contextual (interests and demographics) targeting widened if this has been selected.

What is the Display Advertising refund/credit policy?

If we are unable to supply you with the display advertising service for any reason, we will tell you by email. If you have already paid, we will refund you the full amount as soon as possible.

If you cancel your display advertising campaign and that cancellation takes effect part way through a service month then, unless you are in breach of the terms and conditions, we will give you a pro-rata refund or credit in accordance with the terms and conditions. Please contact our Customer Service team at 877-237-6120.

How do I know how well my Display Advertising campaign is performing?

Please log into your Display Advertising product via the My Products section and access our Report Center to review your display advertising campaign performance data.

You can access the My Products section simply by signing into your hibu business account and selecting this option via the My Account dropdown menu in the main header section of this site.

How should I interpret my performance stats?

Real-time reporting is available under My Account in hibu’s Report Center. Reports will be broken into three tabs: Dashboard, Campaign Summary, and My Ads.

  • Dashboard – Your Monthly Activity Summary, Top Publisher Sites, Campaign Performance and Click Destination Chart
  • Campaign Activity – Daily Impressions, Clicks and Spend
  • My Ads – Preview of your ad sizes, including a link to view your ad on a live website.

Here are some common terms and their definitions associated with display advertising:

Analytics: The numerical data that is gathered by taking the number of times a specific advertisement was placed on web pages and comparing that to the number of times it was clicked.

Clicks: An interaction with (click on) a display advertisement that results in that user visiting your web page.

Campaign/Promotion: A group of advertisements that is comprised of similar creative assets and set to run within a specified budget and a specified time frame. It can also encompass specific publisher sites and targeting methods to be used for that group of advertisements.

Click-through: Same as "click": a user interacts with an advertisement and "clicks through" to the advertiser's web page.

Conversion: A click-through to an advertiser's web site that results in a sale of that web site's product. Conversion, or making a sale, is the overall goal and measure of success of most advertising campaigns.

Conversion rate: The percentage of users clicking through to an advertiser's web site that result in a sale of that web site's product. If 1,000 users click through to a web site and 10 of those users buy that site's product, the conversion rate is 10/1000, or .01 (1%).

CPC (Cost Per Click): An advertising pricing model that charges the advertiser every time one of their ads is clicked on.

CPM (Cost Per 1,000 Impressions): A pricing model based on a cost for every 1,000 times an ad is shown on publishers' web sites (M is the Roman numeral for 1,000). This cost model is usually associated with branding campaigns that are more interested in visibility and exposure than in click rates.

CTR (Click-Through Rate): The percentage of internet users that click an advertisement after seeing it shown on a web page.

Example: If an advertisement is shown 1000 times and 20 users click on it, the CTR is 20/1000, or .02 (2%).

Click URL: The web page or landing page people will be directed to when they click on your ad.

Impressions: The number of times an ad was seen by visitors to the web site showing the advertisement. Each visitor to the site triggers a showing of an advertisement and the total number of showings of that ad are referred to as the "impressions" that ad received.

Spend: the cost spent daily or monthly on your advertising campaign’s impressions.

Can I export my performance data for review?
Yes. Under the ‘Campaign Activity’ tab, select the desired date range and click ‘View’. Under the Campaign (Day-to-Day) Summary, you can elect to export your performance data as an excel document or as a pdf.

Websites (95 questions)

Why do images keep disappearing from my Website?

The most common reason for images to disappear from your website is that they have been deleted from the File Manager. When you upload images (or any files for that matter) they are saved in the File Manager as a source file.

You can access these source files from any page using the editor or toolbar to put, for example, images directly onto pages or in a gallery, or use as a background. You can delete or replace images on pages or in objects without affecting the source file. But the moment you delete the uploaded source file from the File Manager all references to that file on your site will be removed.

If you are concerned about file space on your site (or in your account) you have two options.

  1. You can upgrade your account to increase your storage;
  2. You can make a habit of limiting the size of the files you upload to your site. For example image files do not need to be bigger than 200kb to ensure they display with suitable resolution on common screens and monitors. Anything bigger than 200kb will be wasted on most computer screens, and will slow down page loads, especially if you have several large images on one page.
I bought a domain elsewhere. How can I transfer domain management to hibu?

Unfortunately we do not support this. A domain bought elsewhere cannot be transferred to hibu registration.

How should I interpret my performance stats, i.e. clicks, visits etc.?

You will find plenty of user guides and tips on how to use and interpret your website data on the Google Analytics website.

Can I import my performance data into Microsoft Excel?

There is a download option available with Google Analytics. For details, please visit the Google Analytics website.

Can I change the template I have chosen for my Website Basic/Plus/Premium?

Yes, you can change the template you have chosen. Go into ‘My Account’, select ‘My Products’ and then select ‘My websites’. At the bottom of this page select ‘Delete and start again’. This will take you to a new page for you to choose a new template. Once you have chosen your new template you will be reminded that changing your template means that all the copy, images, logos etc. that you have inputted so far will be deleted. You will need to start building your website from scratch at this point.

What is a domain name transfer?

A transfer is a change of registrar. This is not to be confused with a change of owner or a change of web host. The registrar is the company who manages your domain record with the domain registry on your behalf.

What do I need to provide you with? e.g. images, logos... (Design Services only)

Our 'Do It For Me' Content Form contains questions to help us understand what you want to achieve from your website - everything from information about your business and brand to specific documents and content you'd like to include. We recommend that you collect the following information before using the wizard:

  • Images you'd like to include in your website, such as your own logos or branding materials, as well as those of any other partners or organizations you'd like to make reference to (please make sure you have the owner's permission for any images that you'd like to be included in your website)
  • Any marketing materials or plans to help you communicate the goals you have for your site
  • Your Google Analytics account information, if you have an account
  • Basic information about your business, such as contact information, hours of operation, slogans, licences, certifications, accreditations, and social media details (such as your Facebook page, Twitter details etc)
  • Any thoughts you have on the best structure for your website
What kinds of files can I upload?

You can upload any type of file to your site. However, they may be used in different ways depending on what type of file it is.

Image files (JPEGs, GIFs, and SWFs) can be used directly on your page and will be stored in the 'Images' folder of the 'My Files' section of the File Manager.

Audio files (MP3s) can be used in our jukebox tools, or as links to allow users to download them, and will be stored in the 'Your Audio' folder of the 'My Files' section of the File Manager.

Video files (FLVs) can be played in the video widget and uploaded files will be stored in the 'Your Video' folder within the 'My Files' section of the file manager. FLV (Flash) files can be converted from other forms of video (WMV, AVI etc.) using various converters available on the web.

All other file types will be stored in the 'Download Files' section and can be used to create links on your site so that visitors can download these files.

What kinds of video files can I upload?

You can upload any type of video file into your site. These will be stored in the 'Download Files' folder. They can be linked to (e.g. using a Button Link) and then downloaded by your visitors.

Videos downloaded by your visitors will normally auto play on their computer system depending on what player they have installed e.g. Real Player, QuickTime, Windows Media Player.

You can also add a YouTube or Vimeo widget to your site and these will play videos directly.

Can I change the template I have chosen for my Website trial?

At this time you cannot change the website template you have selected for your Website trial. Your website trial template incorporates many features including menu, font styling, pages types, background, site alignment etc. Each template uses a combination of these in a unique way and it is not currently possible to move from one design to another

It is, however, possible to fully customise your current site template:

  • Login to your current site
  • Use Design on the toolbar
  • From the sidebar choose any of the options including Page Master, Body font, Background, Site alignment, Wallpaper and Icon
  • These options will allow you change virtually the whole site template elements
  • To change or edit or remove pages, simply use the Pages option on the toolbar then either add a page or organise the existing ones

If you choose to upgrade from a trial to either a Basic, Plus or Premium package you will be able to change your template whenever you wish, although any previous work you have done on your site would be lost

Why are Site Name and Site Description important?

'Site name', 'Site description' and 'Site keywords' are important as they are used by search engines to index your site. Make sure your site title, description and keywords match the content and objective of your site.

Try focusing on a few keywords/themes/phrases, e.g. 10-15. Too many keywords can cause a lower listing on many search engines while a smaller range of more targeted words can result in a higher listing on many search engines.

N.B.: Repeating the same words repeatedly in your keywords or description can be seen as 'spamming' by the search engines and result in your site be blocked from their indexing; i.e. it will not be found in any search.

What are the minimum requirements for using the software?

Our software is based on Adobe Flash, and relies on Flash Player, JavaScript and cookies. To use our software you should check that you have the following:

  1. A computer running a minimum operating system of Windows XP or Mac OS X (10.5 and above).
  2. A web browser - at least Internet Explorer 7, Mozilla Firefox 3.6, Apple Safari 5.0, or Google Chrome.
  3. Adobe Flash Player 10.0 installed (for viewing sites), Flash player 10.3 (for editing sites).
  4. Javascript enabled.
  5. Browser security set to 'Default'.
  6. Cookies enabled.

N.B. We do not recommend editing or viewing websites over dial-up internet connections. Using a broadband service will ensure that access, uploading of files, and editing are much quicker. Visitors will have a much richer experience - especially if you have large quantities of images or content on your site.

Is there a limit to how many images I can put in one post?

You can have as many images in a post as you want. But please ensure you keep them under 250KB where possible to make the page loading quicker for your visitors. The bigger your images the longer it takes to load the post or page, so if you have several big images then your visitors may experience very slow page loads.

Images of 250KB or less provide an optimum size that allows them to be published online with acceptable quality, while not taking up too much bandwidth when the page loads up.

I already own a domain name - how can I use it with my site?

If you already own a domain name and want to use it with your site then please follow the instructions below:

Firstly, ask your domain name provider (or Registrar) to make the following DNS changes:

  • www record (e.g. www.mydomain.com): point as a CNAME entry to cdn-mf.yellhosting.com.
  • Root or '@' record (e.g. mydomain.com without the www): point as an A record to 72.21.91.61 (USA)

The next step is something you can do - adding your domain name to your site. Click 'Edit my site' to ensure you are in edit mode. On the Toolbar select 'Admin' --> 'Site address', then enter the domain name in the text field provided and click 'Add'. Don't forget to add both your root domain (without the www) and your sub-domain (with the www).

This change can take up to 72 hours to take effect.

We do not recommend using URL forwarding as search engines will not index your site successfully and it will impact some features e.g. SEO.

N.B. Your domain name provider should permit you to change your DNS A and CNAME records. You do NOT need to change your Name Servers. This operation may incur a charge by your current provider.

If hibu is your domain name provider you can get the CNAME and A record changed by us. For help with this, please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
What can I use the Page Master for?

You can put items on the Page Master that you want to include on every single page of your site, in the same position. This can be useful if you want to build your own menu, add copyright information, or place a contact email button or phone number etc.

It can also be used to include additional design options, for example if you want to add images to your background, or any other text or widget element. Some users design their own backgrounds to place on the Page Master.

How do I add a video player to my site?
  1. Navigate to the page where you want the video to appear and then ensure you are in 'edit' mode.
  2. Click 'Insert' on the Toolbar, select 'Audio/Video' from in the Sidebar, and finally click on 'Video player'.
  3. Position the video player on your page. If you wish to resize it, use the grab handles on the side or use the use the fields on the 'Info' tab in the Editor to position and scale the player precisely where you want it.
  4. Select the 'Setup' tab on the Editor, and then choose whether you wish to add your own uploaded FLV (Flash video) to your player or link through to a video on either Google Video, YouTube, MySpace or Kewego.
  5. For more control you can use the options on the 'Style' tab to color the controls and background as well as lock the aspect ratio, turn on "Auto play" and hide the controls.
How many files can I upload?

Every file that you upload will count towards your storage limit. You can upload as many files as you like until you reach this disk space limit. Different packages have difference disk space limits, so check your 'Admin' --> 'Statistics' section to see how much space you have used in total and how much is left unused. Once you reach your limit, you will not be able to upload any further files and will have to delete some in order to free up space, or upgrade to a package with a higher disk space limit.

If you want to use files containing content you didn't create yourself, make sure you have the owner's permission beforehand.

What if I want to make changes? (Design Services only)

If you have any concerns whatsoever about the site we build for you, simply use our Amends process to offer feedback and further suggestions. We offer unlimited amends within four weeks from the day of the first proofing email we send to you.

What version of SiteMaker will I be using to create my website?

You will be using SiteMaker 6. This gives you the ability to quickly and easily create and publish your website using HTML5 rather than Flash.

How many images can I upload?

Every image that you upload will count towards your storage limit. You can upload as many files as you like until you reach this limit. Different packages have different disk space limits, so check your Statistics section ('Admin' --> 'Statistics') to see how much of your storage quota is unused. Once you have reached your limit, you will not be able to upload any further files, and will have to delete some in order to free up space. Alternatively, you can upgrade to a package with a higher storage limit.

You can compress some image types to make them much smaller and still keep the visual quality of the image at a high standard. JPEGs are good for this. Make sure that before you upload your image, you make it a good physical size (think how big it should appear on the screen), and compress it around 70%, which will reduce the file size.

If you are uploading SWFs, please ensure that they conform to our requirements (e.g. frame rate, relative paths, export version etc.) - otherwise they may not load properly, may not work correctly, and could affect access to your site.

If you want to use images you didn't create yourself, make sure you have the owner's permission beforehand.

How to verify your site with Google Webmaster Tools

Verifying your site with Google Webmaster Tools is easy. Here are the steps to follow:

  • Open your Google Webmaster Tools account
  • Click on 'Add a site' and enter your site address
  • Click on 'Alternate methods'
  • Now click on 'Add a meta tag to your site's home page
  • Copy the code (meta tag) that Google has generated
  • Login to your site and click on 'Services'->'Webmaster Tools'
  • Paste the code into the space provided
  • Go back to your Webmaster Tools account and click on 'Verify'
What currencies are supported by my eShop?

We have used PayPal's Express Checkout to integrate PayPal into our software. This uses an 'API' or gateway to their system so that we can use their payment service through eShops.

As such, we are restricted to limiting our available currencies to those offered through PayPal's Express Checkout Service.

When PayPal increase the number of currencies offered through the Express Checkout, we will work to add them to the Online Stores settings as soon as possible.

Currencies and Currency Codes Supported by PayPal Express Checkout

Express Checkout Currency Currency Code
Australian Dollar AUD
Canadian Dollar CAD
Czech Koruna CZK
Danish Krone DKK
Euro EUR
Hungarian Forint HUF
Japanese Yen JPY
Norwegian Krone NOK
New Zealand Dollar NZD
Polish Zloty PLN
Pound Sterling GBP
Singapore Dollar SGD
Swedish Krona SEK
Swiss Franc CHF
U.S. Dollar USD
How easy is it to create and publish a website from hibu?

Creating a website from hibu is very simple, and does not require any design or technical experience. You will be using a tool called SiteMaker which allows you to quickly and easily create a professional looking website, using simple drag and drop technology. The SiteMaker software is owned by SiteMaker Software Ltd.

Why is the "/_app" folder showing up in Google?

We apply a standard (recommended) robots.txt file to our sites - for example, mysite.com/robots.txt.

The content of the robots.txt file requests that bots (search engine robots that explore and read each website) ignore two of our directories: the "_app" and "cgi-bin" directories.

Specifically, the robots.txt file contains the following instructions:

  • User-agent: *
  • Disallow: /_app/
  • Disallow: /cgi-bin/

In our experience this does not negatively impact SEO, even though you may get some advisory warnings from Google (who themselves will suggest that this may not be an issue). But generally this situation does correct itself in a short period of time.

How do I change the names of my website pages in the menu?

You can change the names of your pages, add pages and organize them using the 'Pages' panel. To launch this panel, click 'Pages' --> 'Organize your pages' in the Toolbar.

To edit the names of your pages, click in the text box with the current name, and edit/delete the text.

To change the order of your pages, click and drag the 'drag' handle and move the page to the desired position.

To make a page a sub-page of another page, click on the 'indent' arrow to the right of the page number. You should then see an indent symbol to show the page has become a sub-page.

What are cookies?

Cookies are small text files that are placed by a website on a visitor's computer, which is then readable by that website at a later point in time.

They are not programs, they are not by themselves malicious and they can be very helpful. They are mainly used to help recall something about the user, their visit and their preferences, and are very common to most websites. For example they are used to remember usernames/passwords on many websites, preferences for country location or language, and they are critical for wishlists and shopping baskets when using an eCommerce site.

They are often used for analytics, i.e. to monitor visitor behaviour while on a website. This means that website owners can check which pages are the most popular, which get visited first, how a visitor navigates a site, how long they visit and more. This is generally used to improve site design but can be used for marketing by the website owner.

Cookies can also be used by advertising and marketing companies to track your visits, what adverts you see and whether you click any adverts, but also to offer targeted marketing, that is adverts which are more relevant to you.

The most common types of cookies are:

  • Session cookies - Often used for 'Shopping Cart' and to remember which pages you visited, or for when you use the 'Back' button. Once you close your browser or log out, the cookie will expire and be deleted.
  • Persistent cookies - Can be used to store information or settings about you to improve your experience on a website. For example, "Remember me" cookies which store your username and password when you visit a site. This is not used to identify you: only to make logging into a website faster and more convenient. They can also be used for wishlists on e-Commerce websites like Amazon.
  • Third Party cookies - These are cookies placed by another website or service i.e. it has a different address to the one you see in your browser's address bar: in other words a third-party. Examples include cookies created by Google's services (Google Analytics, Google AdSense) and those created by advertisements served from a different website (which is very common). N.B. All modern browsers provide a setting that allows a user to block third-party cookies.
Can I buy more than one domain name?

You receive one free domain with our products - Websites and Online Stores.

If you wish to purchase more domains, then you are able to do so.

How long will it take for you to build my website? (Design Services only)

There is a team assigned to your site and they are working hard to get your site ready for you to review and when you agree, set live.

How do I delete my site?

Deleting your site is the same as cancelling - simply contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:
    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
What kinds of links can I add to my Website?

We currently have seven different types of link available to add to your Website (availability depends on the package or tier you have purchased). They are:

  • Webpage - this is a link to any webpage or website address on the internet. Select this option, then enter the address in the box provided. A tick box allows you to specify whether the link should open in a new tab.
  • Email link - this allows you to create a link to an email address, so your visitors can email you. Simply fill in your email address in the box provided and click apply.
  • Download link - this allows you to create a link to a file on your site so that your visitors can download it. These files, which will have been uploaded to your site, can be images, graphics, MP3, movie files, PDFs and documents. Click on browse to select your file, and then use 'Apply' to confirm.
  • Page in your site - this allows you to link to another page within your site. Select the page from the drop down list and click 'Apply' to confirm.
How do I add a YouTube video to my website?

It is possible to embed a YouTube video into your Website using the HTML Snippet widget.

Simply follow these steps:

  • On the YouTube video page, click 'Share' and then 'Embed'
  • Tick the 'Use old embed code' box underneath the code
  • Choose the desired player size
  • Copy the code
  • Add an HTML Snippet widget to the desired page
  • Paste the code into the Setup tab, and click 'Yes' when prompted to change the widget size

It is possible to configure additional options that govern how the video plays, using the settings on this page.

If you want to use a video you didn't create yourself, make sure you have the owner's permission beforehand.

How do I submit a question/problem?

To submit a question or query, open the 'Help' drop-down menu located at the top of the page and choose from the list of available options. From this list you will be able to:

  • look through our list of our frequently asked questions
  • send us your question or query via our contact form
  • talk to someone directly via the telephone
Why does my site jump when changing pages?

If your website moves left or right when you change pages, look for the scroll bar which appears down the right hand side of the web browser on the longer pages.

This scroll bar appears for longer pages when the browser detects that your web page is longer than the browser window. This is to help visitors scroll down your page and appears automatically. When it appears it pushes your website to the left to make room for it. If there is no scroll bar in the browser then your page is short enough to fit completely within the browser window.

So how do you fix this? Well, you can't remove the scroll bar for longer pages but you can make your shorter pages long enough so that the scroll bar appears on every page. This would mean that visitors would not see your pages jumping left or right to accommodate the appearance or disappearance of the browser scroll bar.

You can edit page length by:

  1. Using the Pages menu on the toolbar
  2. Selecting each page using the Pages drop down
  3. Changing the page length on the sidebar
  4. Clicking 'Apply'

N.B. Just remember that there are a lot of different sized monitors in circulation so some customers may still see a jump when changing pages unless all pages on your site are the same length.

How do I add a Vimeo video to my site?

You can do this by the following steps:

  1. On the video in Vimeo, click 'share'
  2. Next to Embed click "show options"
  3. Configure the code how you want it to display
  4. Copy the code
  5. In SiteMaker add an HTML snippet on the desired page
  6. Paste the code from Vimeo in the set up tab and click 'yes' if prompted to change the widget size
Why can't I download MP3s from my site properly?

Unfortunately, the problem arises because of the way Internet Explorer handles files when they are sent with .MP3 at the end of the file. There are two workarounds:

  1. Use Winzip to make a ZIP file of your MP3 - then your browser will ask you if you want to save every time you download. However, your users will need an archiving program like Winzip to extract the file once downloaded.
  2. Change your PC settings. Go to 'My Computer' --> 'Tools' --> 'Folder Options' then go to the 'File Types' tab and find MP3. Click it, then click 'Advanced' and choose 'Confirm open after download'. That should then prompt the user whether they want to download the file or save it.

The first option will work for everyone, the second requires asking your users to change their computer settings - and unfortunately, media players such as QuickTime and Real player can complicate matters as they can sometimes bypass these settings and try to play the MP3 before it gets a chance to be saved.

What is a domain name?

A domain name is an alpha-numeric Internet address, formed by the name that you have chosen, and a TLD (Top Level Domain).

A domain name is most often used to name a website (such as www.example.com) or an email address (example@example.com).

In these examples, 'example.com' is the domain name; 'example' the name you have chosen, and 'com' the TLD.

Why do I see an error message when trying to upload files?

If the software is unable to complete an upload, it will usually return an error, accompanied with a number. These are the most common.

-1

This has several potential causes:

  • First of all, it is worth clearing your browser's cache or temporary internet files, as this can often fix it.
  • If this doesn't work, you should ensure that your anti-virus or firewall software has not restricted access to the Internet for your browser, or Flash player.
  • If you are on a network, you should verify that you are not using a proxy server to connect to the Internet.

445

  • This error is shown when the image you are uploading is too large. Images should not have a file size of more than 4mb, or a resolution of more than 24 megapixels. Ideally keep them below 250kb.

447

  • This error is often caused when you are trying to upload JPEG images from a digital camera or phone - these devices can sometimes store information in the JPEG headers that our software can't understand.
  • Fortunately, the fix is simple - if you open the image in an imaging application and re-save it, new headers are generated that should upload without error.
Why do I need a domain name?

A domain name allows you to personalize your address on the web.

It can be used for a website address, e.g. http://www.yourdomain.com - and as a domain for your email, e.g. you@yourdomain.com.

You can keep your domain name no matter where you host your website or your email, so it can be a great way of creating a consistent long term internet address for yourself, or your business.

Why do I get an error when I upload my MP3?

First, please make sure that the file has '.mp3' at the end of the name, and if the name is very long make it shorter (e.g. by getting rid of the spaces).

If that still doesn't work, your MP3 is probably missing the headers needed by our converter to recognize the correct format. Try checking the options in the program you used to create the MP3 to make sure it is set to create header tags. We recommend using MusicMatch which we know creates these correctly.

Can I moderate the posts on my Website blog?

Yes you can. Go to Settings on your Website blog section and check the 'Yes' option for 'Comment Moderation'. This will allow you to approve each reply - then, and only then, will it be published.

This applies universally to all of your posts, and cannot be turned off or on solely for individual posts or articles.

If you want to review your replies, simply go to the 'Comment List' and then approve or delete the comment. Once a comment has been approved it will appear against the post in the post list in the comments column.

If I change my template for my Website Basic/Plus/Premium do I lose the work I have done so far?

Yes. Changing your template will result in you losing any work you have done so far on your website. This includes, copy, images, logos, all pages, tags and measurement etc.

How many Websites trials can I have?
You can only have one Website trial running at any time, and each trial lasts for 30 days.
Why does widget content on websites publish in an iframe?

We deliberately don't publish the content of the HTML Snippet Widget straight into the HTML. The snippet of code could contain badly written/malicious JavaScript or HTML - which if loaded inline with the page HTML would break the site completely. At the moment the snippet is safely 'sandboxed' from the rest of the site by being loaded in the iframe.

This naturally does impact SEO as search engine bots won't follow the 'src=/cgi-bin/snippet.cgi' to the snippet contents. This is not something that can or will be changed.

What is an IP address?

Internet Protocol (IP) is a system of communication that allows machines that are networked together to exchange information between them. In order for a computer to know where to find another computer on the network, it must know what its number (IP address) is.

A domain name allows you to associate words (easier to remember) to an IP address. The worldwide system of domain names is really like a giant telephone book.

How do I edit my site meta tags?

Updating the site-wide keywords and description field will create the appropriate meta tags for your site (in HTML) which will ensure your site is indexed by search engines, making it easier to find in searches.

While we recommend that you add specific metadata to each page, you can simply update the site-wide meta which will be published across all pages.

To edit your site META tags:

  • Log in into your site
  • On the toolbar click the 'Admin' icon
  • On the sidebar use the 'Site Information' link to open up the Admin panel
  • You can now edit the Site Name, Keywords and Description
  • Click 'Apply'
How do I add a blog to my site?

To create a blog you need to add an HTML widget, create the blog in a third party blog provider and copy the code to the widget.

What do I do if someone has hacked my website?

In our experience the most common explanations for hacking are:

  • The site leader has either intentionally or mistakenly given out their username/password
  • The site leader has mistakenly given edit permissions on their pages
  • The site leader has not explicitly logged out of their site when using a shared computer

If you think your password has been compromised you should change your password immediately.

How can I tell how much space I have used for my websites?

Go to your site, click 'Edit my site' to ensure you are in edit mode. In the Toolbar, select:

'Admin' --> 'Statistics' and you will see a pie chart of the disk usage for your current site, and each of your additional sites, if you have them.

What image tools are available?

The 'image gallery' is good for displaying lots of images in small form, which can then be viewed at full size by clicking on the thumbnail. From here you can crop and manipulate images by inserting a shape and filling it with an image. When you have done this you will be provided with an arrow tool to move the image. You can also apply a 'pop up' to an individual image if you wish.

Can I search my own site?

Yes, if you use the Google search widget you can set this so that it either uses search 'the web' or 'this site'.

Remember Google will only base search results for your site on the most recent version of the site that it has indexed. So if you have just added some new pages (or a new site) this won't be picked up by Google immediately.

How do I access my performance stats?

Tracking your website performance:

Websites bought after 20th August 2013 are provided with an automatic analytics service. These are updated daily and available via My Account.

For websites bought up to 20th August 2013, you can track your performance using Google Analytics. Google Analytics is a free service that allows you to track and monitor activity on your site. You can sign up with Google who will give you a unique ID to attach to your site which will track user activity. From this you can see which are your most popular pages and how frequently people return, which sites your website was referred from, and many more metrics. There is a huge amount of very useful information available, especially if you run campaigns or promotions.

To set up Google Analytics you must first log into the websites product by clicking 'My Account', then 'My Products', and 'Manage my Website'. Once inside the websites product, click on the Admin panel, then select the Statistics tab. Once the Statistics tab is open:

  1. Click on the 'Sign up for Google Analytics' button, which will open a new panel (Google Analytics) and then use the Get your Google ID button (N.B. If you already have a Google Analytics ID you can skip this and proceed to step 6).
  2. You will then be taken to Google's own Analytics page where you can sign in to your Google Account (or register for one).
  3. Sign up for Google Analytics (or sign in) - this will ask for your URL (website address), account name (something appropriate), and your time zone. N.B. This is another good reason to ensure that your domain name is set up to point to your website as this will ensure your statistics are more reliable.
  4. Then, after providing your name, you'll have to accept Google's terms and conditions.
  5. You will then be presented with a code block containing your Google Analytics ID which you need to copy (to your clipboard).
  6. Almost there! Go back to the Admin panel on your site (it should be still open in another window or tab) and paste the code block into the spacious ID field on the Analytics panel.
  7. Click OK to save and then just be patient while Google begins to collect data about your site and your visitors.
How do I downgrade?

Downgrades are not supported at this time. You are free to cancel your account and sign up for a new account if you wish.

Why is accessibility important?

Accessibility is important to ensure everyone can use the Internet. Some people find it difficult to interact with computers. They may have sight or hearing problems, a physical or learning disability, or just be inexperienced or afraid of the technology. Building a website that is not accessible to everyone is like building a shop without a door. There may be plenty inside, but there's no way to get in.

How do I edit my page meta tags?

Updating the keywords and description field on each page will create the appropriate meta tags for the individual pages on your site (in HTML) which will ensure each of the pages on your site are indexed by search engines. The more pages you have indexed (they must be different) the greater the chance you have of your site being found in searches.

To edit your page meta tags:

  • Log in into your site and make sure you are on the Home page
  • Go to the toolbar and click 'Pages'
  • On the sidebar click on the 'Metadata' section
  • In the panel you can add, edit and remove the page title, keywords and description
  • Click 'Apply'
  • Go to the top of the sidebar, and from the drop down choose the next page on your site
  • Repeat the process above and do your best to ensure your Metadata relates to your page content
  • Work through your site until complete
How do I crop images for my Website?

The easiest way to crop an image is to use our 'Shape' widget, which you'll find on the 'Insert' menu.

When you have selected the widget, click the Style tab and choose Image fill from the top menu, then click on Browse. The File Manager will open so that you can choose your desired image.

You can drag the image within the shape itself to set the position, and use the arrow tool to change the angle and level of zoom.

Why can't I find a link in my account profile page to access my performance stats?

Your performance stats are measured with Google Analytics. Please refer to the FAQ "How do I access my performance stats?" for details of how to configure Websites with Google Analytics and view your stats.

I bought a domain from hibu, and I want to move it to another registrar. How does the transfer process work for global top level domains?

For help with this, please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
What can 'Admin' users see/edit?

Admin permissions allow a member of your site to have full access to all of the edit features as if they were the owner of the site.

This means that they can see the Toolbar and Editor on every page, as well as access 'Design', 'Pages', 'People' and other sections of the website editor. Admin features are very powerful and should only be given to people you trust to help you run the site.

Admins may not access account settings, e.g. Payment settings. They are also forbidden to update the 'Site address' panel to change the website address, but these are the only exceptions.

What is an FLV file?

FLV or Flash Video is a format that can be played by the Adobe Flash Player. This format is used extensively by sites such as YouTube, Google Video and MySpace. As most web browsers now support Adobe Flash Player (also known as Macromedia Flash Player) this provides a universal means to display video over the Internet.

Some FLVs created with a later version of Flash may fail to play correctly. If an FLV fails to play in your Flash Player 8 then we recommend upgrading to the latest version of Flash Player. To do this, go to Adobe's website and look for 'Get Adobe Flash Player'.

What can I do with the webpage itself?

The webpage is the basic building block for most sites. It's a space for static (unchanging) content, like text and images, as well as animations, news feeds, forms, and much, much more.

Each page can have any number of text boxes, images and links. The images can be static, or they can be animations from our library or even interactive live features such as photo galleries, or live chat.

What is a Top Level Domain (TLD)?

A TLD is the final part of the domain name, i.e. the part that comes after the dot. "Top Level Domain" refers to the Internet zone in which your domain name is located. It is also known as the 'extension'.

There are several TLDs:

  • Generic types are called gTLDs, such as .com .net .org .biz .info .name etc.
  • National (one per country). These are called ccTLDs ('country code TLD'). Examples are .us for United States, .fr for France, .be for Belgium, etc.
  • For each TLD, a worldwide database guarantees that each domain name is the only one in the world. The organization that manages this database is called a registry. Each TLD is created and regulated by a trustee authority.
  • Changes in the database (creation, deletion, and/or modification of domain names) are made through registrars (such as Gandi), who are accredited by the trustee authorities and registries of the TLD.
What can I do if my domain name is taken?

The domain name system has been around for many years, so many of the popular words or phrases have already been taken in the most popular extensions (e.g. .com or.co.uk). When you do a search we will show you which extensions (or TLDs) your domain name has available: e.g. it might not be available as a .com, though you could buy it as a .eu.

If you are still unhappy with the selection, you can look for an alternative.

What kinds of image files can I upload?

Image files (JPEGs, GIFs, and SWFs) can be used directly on your page and will be stored in the 'Images' folder of the 'My Files' section of the File Manager.

All other file types will be stored in the 'Download Files' section and can be used to create links on your site so that visitors can download these files.

If you are uploading SWFs, please ensure that they conform to our requirements (e.g. frame rate, relative paths, export version etc) otherwise they may not load properly, may not work correctly and could affect access to your site.

How do I let visitors download videos from my site?
  1. Go to the page where you want the download link to appear and make sure you are in edit mode.
  2. Add a link to your page using 'Insert' --> 'Link Button' button, or by adding a link to your text or on an image.
  3. Within the Editor box locate the 'Link' tab and select 'Link to your file' (folder icon). Clicking 'Browse' will launch the 'File Manager'.
  4. If you have already uploaded your video file it will be in one of the folders that appear in the 'File Manager'.
  5. FLV (Flash Video) files will be located in the 'Your Videos' folder while videos in all other formats can be found in the 'Files for Download' folder.
  6. Navigate to the correct file, select the file and then click 'Use this'.
  7. Lastly, click the 'Apply' button, before deciding on your final position for the link.
  8. You can now position and scale the link object on the page and edit the text within the link using the Editor (for buttons) or in the text itself.

N.B. The ability to download files is only available to paid subscribers. Free trial products do not offer this option.

How does Google AdSense differ from Google AdWords?

Google AdSense for Content is a means for you to earn money from your site by displaying relevant ads on your site. You can also combine this with Google AdSense for Search where you can place a Google Search bar on your site. Both are easy to set up on your website using our software, and both will allow you to earn money directly from Google.

AdWords is a service you pay Google for to advertise your website, business or company on Google search results pages. If you want to advertise your business using AdWords you will need to contact Google directly.

How do I get back to my site?

You and your visitors can get directly to your site by typing your site web address directly into the browser's address bar. You chose your site address when you first built your site.

It starts with 'http://', and was sent to the email address you gave us when you built the site.

How do I add a Google Map to my site?

Adding maps to your site is very simple. First things first: add the HTML Snippet Widget to a page on your site. If you aren't sure please see our FAQ on how to add the HTML Snippet Widget to your site.

What next?

  • Visit the Google maps website
  • In search bar insert your address or location and search until your map and location appear
  • Click the 'Link' icon on top right (beside Email and Print icons)
  • Go to the the 2nd field titled: 'Paste HTML to embed in website' box
  • Click the code to highlight it and then copy it (it should start with: "iframe width="...)
  • Go to the page with your HTML Snippet Widget on it and then paste the code into the blank field on the "Setup" tab and click "Apply".
  • Usually Google Map code comes with width and height dimensions and the widget will ask you to accept these dimensions. Accept by clicking "Yes"
  • Save your page and your map is ready to view.

Just remember that you can use either the browser's Edit > Copy and Edit > Paste tools to copy and paste the code from Google to your HTML Snippet Widget, or you can use the keyboard shortcuts of Ctrl + C (copy) and then Ctrl + V (paste).

Can I add video to my site?

You can upload a video file (e.g. a WMV, MPG or AVI file) and then link to it in your site using a download link (this is a 'Button link' that links to a file within your site). It will then open in a new window when your visitors click on it and play in their default video player.

Or, you can add a Vimeo or YouTube widget to your site to play videos directly.

What is the Google AdSense ID?

This ID is provided by Google and identifies you and your sites. Once you have applied and been approved, Google will supply you with both your 'AdSense for Content' ID and your 'AdSense for Search' ID, unless you choose just one ID when making your application.

You can insert this ID (via a code block) through the 'Services' option on the toolbar. The AdSense ID comes in useful when you have installed Google Adverts on your site. Adverts are placed on your site and their usage, i.e. click-throughs are monitored by Google. The more usage the adverts your site gets the more you earn.

N.B. The IP address of person clicking through the advert is logged, and if it matches yours then you risk your account being closed. Google see this as fraudulent and it breaks their T&Cs.

I've set up Google AdSense, so why aren't the ads relevant to my site?

It may take several weeks before Google spiders or indexes your site. The spiders will look at your site name, the Metadata (Site Keywords and Site Description), the content on your site and the links to and from your site.

To improve the speed and accuracy of the indexing, and to help your site ranking in searches, you may wish to make sure that all content is relevant, the links aren't broken, the Metadata (or meta tags) are appropriate (and not excessively repeated), and that you have registered your website URL (website address) with Google.

How do I add a Google Calendar to my site

You can add a Google Calendar to your site in two steps:

1. Prepare your calendar

  • In the Google Calendar app, select the calendar you want to embed under 'My calendars' and click on 'Share this Calendar'
  • Tick 'Make this calendar public'
  • Go to the 'Calendar Details' tab
  • Copy the code in the 'Embed This Calendar' section. If you like, you can edit the appearance of the calendar using the link just above it, and then copy the HTML from the box at the top of the page

2. Add the calendar to your site

  • Click on Insert -> HTML Snippet
  • Position the widget (you can always change this later)
  • Click on the 'Setup' tab, and paste the HTML into the input area
  • Click 'Apply'. The widget will ask you if you want to resize, click: 'Yes'
  • 'Save' the page

Unfortunately, Google don't currently allow just anyone to add events directly to the Calendar. If you want to use the calendar for bookings, you may want to add a Form widget to the page to capture the booking information. Or you could try Booking Bug which also provides HTML you can embed into the HTML Snippet Widget.

Can I buy more storage?

We offer a number of packages with different storage quotas. If you need more storage you can upgrade to a higher package and increase the amount of space available to you.

Is it possible to reserve a domain name before I buy it?

No. The way the industry works dictates that its not possible to reserve a domain name in advance of purchase.

What stats will be available?

Depending on how popular your website is, your stats may take a few hours to start collecting data, or it may take several days. There is a lot of detail and data, but the key stats for most users will be:

  • Daily visitors (how many visitors and what percentage are new)
  • Visits & Page View Tracking (the number of visits which is distinct from your visitors)
  • Content Drilldown (the popularity of each page on your site)

Google's Help section is extensive so it is a good idea to spend some time understanding the stats. You'll have the basis for some very useful information. They provide good graphing for the visually inclined, plus they offer good options for printing and saving to various formats on your computer.

Please note that whilst we make it easy for you to incorporate this tool into your website, it is provided to you by Google. If you have bought a website that you are creating yourself you will need to read and accept Google's terms and conditions which will govern this operation. We accept no responsibility for performance or non-performance of these tools.

If you have a bought a website that we are creating on your behalf, then we will be accepting the terms on your behalf but please be aware that Google's terms will apply to you. It is your responsibility to read Google's terms and conditions. We accept no responsibility for performance or non-performance of these tools.

How do I upload a video to my site?

You can do this by the following steps:

  1. Open the 'File Manager' (the 'folder' icon)
  2. Select the 'Upload' button and then click 'Start upload'
  3. The Upload window/panel will open
  4. Click 'Browse' to navigate to the file you want to upload from your computer (just highlight the file and click 'Open')
  5. You can rename your video file if that makes it easier to manage before you upload it. Or just select the 'Upload' button to continue
  6. When you see 'Congratulations!', the upload has completed and you can upload another video file or close the upload window
  7. When you return to the 'File Manager', click 'Finish', and you will be see all your file folders which are contained within the 'Your Files' tab. You can browse the 'Your Videos' folder for your uploaded file(s). Select the file and click 'Use this'.
What are the Website core features?
  • Storage - The amount of space we provide for uploading files from your computer, e.g. JPG, GIF, MP3, FLV, DOC, PDF, SWF, etc. The storage limit is per account.
  • Mobile Optimized - We publish your website into an optimized version suitable for mobile devices. Where Flash is not available or used we provide a HTML version of your site. We also provide a dedicated mobile editor to enable you to edit the order and layout of your mobile version.
  • Bandwidth - The amount of bandwidth allocated for downloading files from your site to a client (your visitor's computer). This is calculated over a rolling 24-hour period per month. Unlimited provides for fair usage of downloadable files (60GB) but unlimited page views to visitors. This can be calculated to approx. 2GB per day of file downloads.
  • Getty Images - Access to extensive library of images provided by Getty Images. Royalty free for use on any of your websites.
  • Customer Support - Free technical support for all paying customers. Access to our forums, extensive FAQ, and user guides is provided to all customers as standard, and technical support is accessible:
    • By phone: 877-237-6120
    • By email: team@hibubusiness.com
    • Online: http://www.hibu.com/contact-us
    • Or by mail:

      • hibu business
      • Customer Service
      • PO Box 3162
      • Cedar Rapids
      • IA
      • 52406-3162
  • Site Administrators - Provide one or more members with Administrator rights allowing them full toolbar edit rights to the website, its pages and content.
  • Easy Website Editor - Access to our award winning website building software. Our totally online service means you can edit your website from anywhere in the world! To run our software you only need access to the internet, a web browser (latest version is always best) and the most current version of Adobe Flash Player. No programming skills required - if you can browse the internet and send email, you can build a site with us.
  • Image Tools and Galleries - Add pop-up galleries, crop tools and more to your site. Upload your own images or use the access to Getty Images to provide your site with visual impact.
  • HTML Snippets - We provide a widget that allows you to insert HTML Snippets from third parties so that you can add a variety of features to your site e.g. YouTube custom player, Flickr Gallery, Google Maps, Amazon Affiliates link, calendar function like Google and Booking Bug.
  • Widget Library - Access to range of widgets you can add to your site including: comments, social book marking, forum, text effects, animations etc.
  • Google™ Analytics Support - Allows you to set up Analytics to monitor and track visitor stats and behaviour to and on their websites. All you need is code from Google and apply analytics tracking to all your websites.
  • Search Engine Optimized - We have engineered our software to ensure that all content, links and images are rendered behind the Flash in a full HTML alternative to allow search engines to index your site. We also allow you to enter Site metadata as well as Page metadata to assist with your sites appearance in search results.
How do I buy/register a domain name?

Simply go to our purchase page and use our search tool to find a domain name that you want to buy. Start by typing your ideal name into the search box and we'll tell you what extensions (TLDs) it's available with. You can then choose to buy any number of the domains from the available list.

Most popular names or words are already taken in the most popular extensions (for example .com or .co.uk). Therefore so you may need to try a few times to get a domain name you are happy with.

Can I edit my site?

To edit your site:

  • Login to your current site
  • Use Design on the toolbar
  • From the sidebar choose any of the options including Page Master, Body font, Background, Site alignment, Wallpaper and Icon
  • These options will allow you to change virtually the whole site elements
  • To change or edit or remove pages, simply use the Pages option on the toolbar then either add a page or organise the existing ones
Why is there no 'link' tab for my text box?

Only 'Standard' fonts support linking in text. If you don't have a 'link' tab in your editor when editing your text, it will be because you are using a 'Graphic' font. Try changing the font to a 'Standard' font to correct this.

How do I find out my Flash or browser version?

There are a number of options to check your Flash Player version if you need to know whether or not you have the most up-to-date version:

What is IP pointing?

IP pointing is when you get your domain name provider to 'point' your domain name (your A-record) directly to your site by using the following DNS records:

  • www record: Point as a CNAME entry to cdn-mf.yellhosting.com
  • Root or '@' record: Point as an A record to 72.21.91.61 (US)

This is the best system to use, as search engines find it much easier to index sites that have been set up in this way. If you use 'masked forwarding' to set up your domain name, this can result in your site not being correctly indexed by search engines.

Once your domain name provider has updated your DNS records, you will need to add your domain name to the list of addresses associated with your site.

Using the Toolbar select 'Admin' > 'Site address' which will load the Admin panel. Enter the domain name in the last text field provided and then click 'Add'. You can have many additional addresses for your site.

How do I add the HTML Snippet Widget to a page?

Adding the HTML Snippet Widget to your Website is very easy. Go to the page you wish to add it to and then use the following steps:

  • Click on Insert (toolbar) -> HTML Snippet (sidebar)
  • Position the widget (you can always move it later)
  • Click on the 'Setup' tab
  • If you have a snippet of code already, simply paste the HTML code into the blank field (or come back once you've copied it to your clipboard)
  • Click 'Apply'
  • If dimensions are supplied within the code the widget will ask you if you want to resize using the given dimensions - click: 'Yes'
  • 'Save' the page

N.B.: Just remember that you can use either the browser's Edit > Copy and Edit > Paste tools to copy and paste the code from the host site to your HTML Snippet Widget, or you can use the keyboard shortcuts of Ctrl + C (copy) and then Ctrl + V (paste).

You can even use the 'Context menu' on your mouse by right clicking and using the copy and paste options provided in the menu to copy and paste code to your HTML Snippet Widget.

How do I set up Google Analytics on my Website?

Google Analytics is a free service that allows you to track and monitor activity on your site. You can sign up with Google who will give you a unique ID to attach to your site which will track user activity. From this you can see which are your most popular pages and how frequently people return, which sites your website was referred from, and more. There is a huge amount of very useful information available especially if you run campaigns or promotions.

To set up Google Analytics you can click on the Admin panel, select the Statistics tab or use the Services icon on the toolbar and then the Setup button beside Google Analytics in the Sidebar. Once the Admin panel is open:

  1. Click on the 'Sign up for Google Analytics' button, which will open a new panel (Google Analytics) and then use the Get your Google ID button.
  2. You will then be taken to Google's own Analytics page where you can sign in to your Google Account (or register for one).
  3. Sign up for Google Analytics (or sign in) - this will ask for your URL (website address), account name (something appropriate), and your time zone. (N.B. This is another good reason to ensure that your domain name, if you have one, is set up to point to your website as this will ensure your statistics are more reliable.)
  4. Then, after providing your name, you'll have to accept Google's terms and conditions.
  5. You will then be presented with a code block containing your Google Analytics ID which you need to copy to your clipboard.
  6. Almost there! Go back to the Admin panel on your site (it should be still open in another window or tab) and paste the code block into the spacious ID field on the Analytics panel.
  7. Click OK to save and then just be patient while Google begins to collect data about your site and your visitors.

Depending on how popular your website is, your stats may take a few hours to start collecting data, or it may take several days. There is a lot of detail and data - but the key stats for most users will be:

  • Daily visitors (how many visitors and what percentage are new)
  • Visits and Page View Tracking (the number of visits which is distinct from your visitors)
  • Content Drilldown (the popularity of each page on your site)

Google's Help section is extensive, so spend some time understanding the stats and you'll have the basis for some very useful information. They provide good graphing for the visually inclined, plus they offer good options for printing and saving to various formats on your computer.

Please note that whilst we make it easy for you to incorporate this tool into your website, it is provided to you by Google. You will need to read and accept Google's terms and conditions which will govern its operation. We accept no responsibility for performance or non-performance of these tools.

Email jargon buster - what does it all mean?

Alias: Alternative names you can give to a specific mailbox to provide more flexibility with your service. For example, under the sales@myname mailbox you could have the names of your sales team e.g. john@, susi@, josh@ all of which would redirect to your sales department. Take note - all addresses must be unique.

Email Client: Another name for an application that allows you to access and manage your emails on your computer. These include MS Outlook, Mac Mail, Mozilla Thunderbird, Eudora and Opera Mail. To use these clients you need to set up your incoming and outgoing services e.g. POP, IMAP, SMTP.

Mail Forwarding: This means that you won't have a mailbox for receiving or sending mail and any mail sent to your new email address will not be stored on the server but redirected or forwarded to the email address you want to access it from, e.g. me@mydomainname.com > me@gmail.com.

Mailbox: This is an account you create using your domain name which allows you to view, save and send emails from. You can access your mailbox using webmail or by using an email client like Outlook, Mac Mail, Thunderbird etc. The mailbox name must be used as the username to login to it.

Webmail: This means accessing your email online without email software on your computer. The most common examples are Hotmail, Gmail and Yahoo!, although our webmail also lets you access your mail over the internet.

How do I adjust the position of objects on my page?

To adjust the position of an object on your page, click on the object with a single mouse click. You can then drag the object using your mouse, or use the arrow keys on your keyboard to nudge it around the screen.

Can I use accents (e.g. French) in my site?

Yes, you can. If you use the 'Standard' fonts, these will correctly display the accents as required. If you use the 'Graphic' fonts, be aware that different fonts will support different language sets.

Some will support the extended character set required for specific languages, while others will not.

Who will be building my website for me? (Design Services only)

Your website will be built by a designer from hibu. Our designers are experts at creating beautiful websites to help your achieve your online marketing goals. You will have one single designer to help you through the ‘Do It For Me’ process.

Why doesn't my site load?

Most problems with sites not loading correctly are resolved by clearing your temporary internet files - the "cache" - and making sure that you are using the latest version of the software.

If you still have problems, look to see if you have recently installed any new software that may be interfering with your browser, especially any anti-virus or anti-adware software. If so, uninstall or disable it and try to visit your site again.

Having the latest version of Adobe's Flash Player also helps.

Lastly, if you are using a domain name that isn't hosted with us then you may wish to consider setting up your domain to take advantage of the CDN (Content Delivery Network) we use to improve website loading around the globe.

How do I upload a sitemap to my Website?

It is not necessary to upload a sitemap file to your Website, as our software generates and updates a sitemap for you automatically.

Most search engines will find this when they index your site, but it is occasionally necessary to submit it manually.

What do I do if I have a problem with the content of another site?

The content of a site is the sole responsibility of the site leader (the person who manages the site).

Where there is a dispute over the content on a site, the first step is to speak with the site leader. Most site leaders will usually provide contact details or an email address on their site.

In most cases, we have found that the site leader is happy to comply. However, if they are unhelpful or they do not respond, you can make a complaint directly to us.

Please note, for legal reasons we cannot exercise any editorial power over the content of a site - we can only act if the site has explicitly broken our terms and conditions, e.g. if the site is fraudulent, libellous, illegal, incites hatred, contains harassment or hosts viruses or trojans.

If this is the case, please email us at team@hibubusiness.co.uk with the site address and relevant pages, the nature of your complaint, and contact details for you.

When it is clear our terms and conditions have been broken we will act promptly.

Why can't I add downloadable content to my site?

Downloadable content is only available to paid users. It is not offered as part of the product trial.

How many video files can I upload?

Every file that you upload will count towards your disk space limit. You can upload as many files as you like until you reach this disk space limit. Each package has a different disk space limit which is easy to check.

Go to the toolbar and use 'Admin' --> 'Statistics' to see how much space you have used in total and how much you have left. Once you reach your limit you will not be able to upload any further files unless you delete some existing files to free up space in your account. Or you could upgrade to a package with a higher disk space limit.

Alternatively, you could upload your videos to one of many sites that host videos such as YouTube, Google Video, MySpace or Kewego. You can then link to this external video from a video player on your site and keep your disc space quota intact.

How do I let visitors download files from my site?

Adding a download link to your site is quick and easy. All you need is an uploaded file in your library to link to. To add a download link follow the instructions below:

  1. While in Edit mode, go to the page where you want the download link to appear.
  2. Add a link to your page using a 'Link button' (Insert --> Button link), or add a link to your text (by highlighting the text you wish to turn into a link) or add it to an image.
  3. In the 'Links' tab in the SiteMaker Editor, select 'Link to a file' (folder icon), and this will launch the 'File Manager'.
  4. If you have already uploaded your file, it should be in one of the folders that appears in the 'File Manager'. Then go to point 9 below.
  5. If you haven't uploaded it yet, click the 'Upload' tab.
  6. Click 'Browse' to navigate the folders on your PC to the file you want to upload.
  7. You can choose to rename it before you upload it or just click 'Upload' to add it to your 'File Manager'.
  8. Once the upload is complete you can upload another file or select a file to link to.
  9. Select the file you wish to make available for downloading and click 'Use this' and 'Apply'.
  10. You can now position and scale the (Button) link object on the page and edit the text of the link in the SiteMaker Editor (for buttons), or in the text itself.
  11. Save your page, go to 'View my site' and test the link.

N.B. The ability to download files is only available to paid subscribers. Free trial products do not offer this option.

What is Google AdSense?

Google AdSense for Content is an easy way for website owners to display relevant Google ads on their website and earn money. The ads are targeted to your site and its content which means your visitors will see related ads.

If you change your content regularly or you have multiple sites with different content, Google AdSense will understand this and only serve ads that relate to the content of your site or pages - although it may take several weeks for Google to index your site and its content.

You can also earn money when you add a Google search box to your site. When your visitors perform a search, Google AdSense for Search delivers text ads on the results pages which are targeted to your visitors' search.

Can I edit my sites offline?

Because we offer a service based totally online, you have to be online to edit your site. We don't have any plans for an offline editor, as one of the principles of our service is no downloads, installs or upgrades of the software to your PC.

Uploading and downloading of your own files is possible. Our software is updated at the back-end on our web servers, so all you need to edit your site is current version of Adobe Flash and an up-to-date web browser.

Another of our principles is real-time editing, instead of edit, preview and publish - which is what you would have to do with an offline editor. As soon as you click 'Save' after editing your changes and updates are live on the web.


General

Account and Billing (10 questions)

How do I access my bill/invoice?

If you would like access to a bill or invoice please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
I've got a billing enquiry

For billing enquiries, either submit your enquiry by using the help menu at the top of the page, or please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
How do I cancel my hibu product?

You may cancel your hibu products at any time. Simply contact our Customer Services team:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162

Unless you are still within your Minimum Term, cancellation will take effect as soon as possible after we receive your request to cancel. For some hibu products (but not all) we may offer you a pro-rated refund or credit where cancellation takes effect part way through a service month. Please read our Terms and Conditions for details of the refunds and credits that we offer.

How do I update my credit card details?

If you need to change your payment card details you can do this by calling Customer Services on 877-237-6120. Alternatively, you can change your card details during the purchase process, when you are mid-checkout.

How can I check you have received my payment?

If you would like to check that we have received your payment please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
If, after I have bought a product from hibu, I decide to buy an additional product, how will that affect my billing?

Your monthly billing period will start from the day of your first purchase. For example, if you buy your first product on 25th March, your monthly billing period runs from 25th March until 24th April. When you purchase a subsequent product, the first month's charge for that product will be calculated according to the proportion of the month that's remaining until the 24th of the month.

For example if, after you buy a Domain on 25th March you then buy an Online Store Basic for $14.99 per month on 4th April, the first charge for your Online Store will be calculated as $14.99, divided by the number of days in that month (30) to give you the cost per day ($0.499), and then multiplied by the number of days remaining in your monthly billing period (21), to give you the charge of $10.49.

If you have any questions on this, please contact our Customer Services team:

By phone: 877-237-6120 
By email: team@hibubusiness.com
Online: http://www.hibu.com/contact-us
Or by mail:

hibu business
Customer Service
PO Box 3162
Cedar Rapids
IA
52406-316

I am a US card holder and my payment for your products is being rejected. Why is this happening?

In a small minority of cases US credit card holders could have their payments to hibu rejected. This could occur as our Merchant ID is located in the UK. This causes the US bank processing the transaction to recognize your purchase as an international transaction, which triggers more stringent fraud checking procedures. Unfortunately we are unable to control the fraud rules on the issuing banks’ transactions, however, this can be resolved by contacting your bank and advising them to approve the transaction.

It is also possible that some US-based customers may see their bank charging for international transactions, because hibu is based in the UK. We are working to resolve this issue so that these transaction fees for our customers can be removed. We apologize for any inconvenience caused in the meantime.

We value your business and are always looking to provide more solutions for this area in the future. If you have any questions please contact our Customer Services team:

  • By phone: 877-237-6120 (24 hours a day, 7 days a week)
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
Can I get a Sales Tax invoice?

A Sales Tax invoice will be emailed to you following your purchase.

Can I change my credit card details when I want to renew my product or buy another product?

Yes you can. Please contact our Customer Services team who can help you with this:

  • By phone: 877-237-6120 (24 hours a day, 7 days a week)
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by email:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
My business is Sales Tax exempt. What do I need to do?

If your business is Sales Tax exempt please contact Customer Services:

  • By phone: 877-237-6120 (24 hours a day, 7 days a week)
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162

Contact Us (1 question)

How do I contact hibu?

You can contact our Customer Services team:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162

General (5 questions)

How do I know which product is best for my business?

Whether you need a new website, want to reach more customers or you want to start selling your products online, we can show you how - or even do it for you.

We have different product options available to you, from products you can set up yourself simply and quickly, to managed services where our designers and copywriters can help you get your business online fast.

For further information, please go to http://business.hibu.com/products

Where can I find out more about hibu and career opportunities?

Company information and career opportunities can be found on our corporate website.

Do I have to pay at the end of my trial?

No. Our free trials are truly 'free'. There is no payment required either during, or at the end of your trial, and we will never automatically enrol you in any product or service.

Why should I choose hibu?

hibu are a one stop shop for all your digital product needs. We provide you with a wide range of digital services that are designed to help your business to not only grow, but also transact and be efficient in a digital world, connecting you with your customers.

We help businesses like yours to showcase your business information across a range of different media, depending on your marketing needs.

Where can I read your terms and conditions?

Our terms and conditions are available here.

Getting Started (1 question)

How do I submit a question/problem?

To submit a question or query, open the 'Help' drop-down menu located at the top of the page and choose from the list of available options. From this list you will be able to:

  • look through our list of our frequently asked questions
  • send us your question or query via our contact form
  • talk to someone directly via the telephone

Registration and Log on (9 questions)

I've forgotten my password, what do I do?

The 'sign-in' page provides an option for users who have forgotten their password. Simply click the 'Forgotten your details' link where you will be prompted to enter your email address. An email will then be sent to containing instructions for how to retrieving access to your account details.

  1. Click on the "Sign in" link on the top of any page on the hibu store website.
  2. Click on the "Forgotten your details" link at the bottom of the "Sign In/Register" overlay.
  3. Click in the grey box and then type your email address directly into the box - the email address is the one that you used for site registration.
  4. Once you have entered your email address, click on the "Request reset" button.
  5. Check your email account for an email providing you with instructions to follow to complete the process.
What is an online account?

If you have ever registered on the hibu Business website, you will have an online account. You can choose to create a registration when visiting the site, or if you wish to trial or purchase any products on this site, you will need to create one before you can proceed.

What am I able to edit within my profile page?

You can edit the following details within the Profile section of My Account:

  • Password
  • Business Location
  • Business Industry
  • About Me

At this time, you are not able to edit your email address or display name.

How do I change my password?

Once you have successfully signed in to your account you will be able to access the profile section within your account profile page. Within the profile section you will find an 'Edit my password' link which you can follow to change your password.

  1. Sign-in and then click on the drop down arrow next to your username on the top of any page on the site.
  2. Click on "My Profile" Link.
  3. Once you have landed on your profile page. Click on the "Edit Password" link to edit your password.
  4. Once you land on the "Change your password" screen, enter your old password in the "old Password" data entry field. Click in the "New Password" data entry field and type a new password that meets the criteria outlined in the text below the data entry field. Repeat this process in the "Confirm Password" data entry field, making sure to type the password in precisely the same fashion. Click the "Update details" button.
What can I find in the account section of this site?

The My Account section of this site is the logged in area where you are able to access profile and product information relevant to your online registration.

The Profile area of My Account allows you to view profile information such as Display Name, Email address, Business Information and 'About me' details. You can also edit the majority of your profile information within this area.

The Products area displays any products you have purchased or are currently carrying out a trial with. You are able to access the products directly from the My Products area.

Where can I find my username and am I able to change it online?

Your username will be the email address you registered with. An email will have been sent to the email address used to register with so you could check your mailbox to confirm if an email has been received. Should you have more than one email address, please make sure you are using the correct one.

Your username will be an email address provided at the time of registration and it is not currently possible to change your username online.

How do I create an account?

Creating an account is easy. Simply click the 'Register' link in the top section of the website and enter the requested information.

How do I access my account?

You can access your account via the 'Sign In/Register' link in the top section of the website.

What is a display name and why do I need one?

A display name is the name you wish to be displayed in various interactive sections of the site when you're logged in, for example when submitting a question or writing a review. A display name must be at least 5 characters long and you will be asked to create one as part of the online registration steps.

When choosing a display name, because it will be visible by other users, you should avoid using your name (business name is fine) or contact details such as an email address or phone number.

Technical Help (2 questions)

What can I do if I am experiencing difficulties with accessing my account?

If you are experiencing problems accessing your account, please contact Customer Services:

  • By phone: 877-237-6120
  • By email: team@hibubusiness.com
  • Online: http://www.hibu.com/contact-us
  • Or by mail:

    • hibu business
    • Customer Service
    • PO Box 3162
    • Cedar Rapids
    • IA
    • 52406-3162
What are cookies?

We and our business partners collect information about your use of our website through cookies. Cookies are information files stored on your computer, tablet or smartphone that help websites remember who you are and information about your visit. Cookies can help to display the information on a website in way that matches your interests. Most major websites use cookies.

For more information on cookies please go to http://business.hibu.com/pages/cookiepolicy

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